Refund policy

At Mistsaura Fragrance, your satisfaction is our top priority. We strive to deliver premium, authentic fragrances that leave a lasting impression.

Return Period

You may request a return within 10 days from the date of delivery. Returns submitted after this period will not be accepted.

Eligible Return Conditions

Returns are accepted only under the following conditions:

1. Received Broken or Damaged: If your product arrives damaged or broken, please contact us immediately with a photo of the item.
2. Fake or Counterfeit: If you believe the product is not authentic, notify us within the return period and provide proof of purchase.
3. Wrong Item / Article Change: If you received an incorrect product or wish to exchange for a different fragrance from our collection, returns are eligible.

Return Process

• Contact our customer support within 10 days with your order number and reason for return.
• Pack the product securely in its original packaging.
• Once we receive and verify the return, a replacement or refund will be processed.

Refund Details

• Refunds will be issued via the original payment method.
• Shipping charges are non-refundable unless the return is due to our error (damaged, fake, or wrong item).
• Refund processing may take 3–5 business days after the return is approved.

Important Notes

• Products must be unused, sealed, and in original condition unless damaged in transit.
• Custom orders or limited editions may be non-returnable unless damaged or incorrect.
• For any questions, reach out to [mistsaura.fragrance2026@gmail.com/+92 310 4301654].